Response on COVID-19
Response on COVID-19 Service Status Updated 01/31/2022
How it might affect you
If the goods pass through the epidemic route, your goods may be transferred by a safer transportation route, but this will automatically delay the delivery time, please understand before you purchase.
1) Deliveries are operating on schedule (delays caused by local regulations are possible), and we’re taking extra precautions to protect our customers and teams.
2) Safety is our top priority, and we have instituted additional safety precautions across our delivery teams. You may choose to have your items delivered through a no-contact delivery experience through outdoor drop-off or inside-the-door deliveries. At some locations, a limited-contact delivery experience is available so that we can help bring large items to the room of your choice.
Across all deliveries:
Our drivers will use hand sanitizer and / or soap between all deliveries and wear masks and gloves on the job. They will refrain from the typical handshake out of respect and caution for all.
Our delivery teams will maintain a distance of six feet when possible. We ask that you support our efforts to keep everyone safe and healthy by keeping all persons and animals in a separate room when possible or maintaining a safe distance during delivery.
We will not be asking for signatures at this time.
For in-home deliveries, here are are some additional steps we can take together:
The driver will call before arriving. Please leave the door propped open for ease of delivery, remove all obstacles, and ensure persons and animals remain in a separate room when possible or maintain six feet of physical distance from the driver team.
To prioritize everyone’s health and safety during this time, we request that you limit contact with our delivery team as much as possible during your appointment. To minimize face-to-face contact, please wear a face mask during your appointment and stay at least six feet apart from the delivery team at all times. If you are unable to comply with these requests, the driver may refuse the delivery.
If you or anyone in your home is awaiting a COVID-19 test result, currently quarantining, showing any symptoms, or has had contact with someone that tested positive for COVID-19, we kindly request you reschedule your in-home delivery for a later date or downgrade to outdoor drop-off.
Please note, our in-home delivery methods may be paused at any point as the situation evolves. We will continue to adapt in order to provide our customers and employees with the safest environment possible.
All returns will need to be brought outside of your home for pickup.
3) In-home assembly and installation services have resumed for select items as allowed by state regulations. If you have questions about availability in your area, please contact our Customer Service team.
Assembly and installation professionals have been advised to follow CDC-recommended precautions. These precautions include frequent hand-washing, use of sanitizer before and after each delivery, and wiping down all equipment between uses and shifts. Customers may also reschedule or cancel assembly or installation by visiting My Orders.